Google Makes Your Inbox Pinteresting

4 years ago by in Email Marketing Tagged: , , , , ,

For the past 12 months, Google has been making a lot of interesting changes that are really shaking up the email space. The latest is the redesign of the Promotions tab to look like a … let’s face it: it’s a Pinterest wall. While this is a move to provide a more visually appealing experience for the end user, is the email channel ready for a change of this magnitude? How will it affect all the email-heavy brand marketers whose emails end up in the Promotions tab?

Last 12 months of changes:
Before we jump into evaluating the current change, let’s do a quick recap of what Gmail has done since last July.
July 2013: Gmail launches Google Tabs. The effect? Email experience on a desktop or Gmail mobile app went from all emails displaying in one window to multiple tabs. The Promotions tab is where most of the emails from brands came to live. The result – brands saw a decline in the click-through and open rates
December 2013: Image pre-rendering. The effect? All images displayed in your messages automatically. Instead of serving images directly from their original external host servers, Gmail now serves all images through Google’s own secure proxy servers. The result – this started to inflate the open rates.

The new Promotions tab:
Earlier this month, Google rolled out another channel-altering change. Please welcome Pinterest layout to your inbox. This is probably the biggest shake up in the visual experience of the inbox.


gmail promotions tab

The old layout of the gmail promotions tab


Pinterest in your Gmail

Something pinteresting in your gmail promotions inbox

This is a very visual way to display your inbox. Google finally got its wish – it can serve ads in your inbox. The first email conveniently displayed in the top left corner is Google’s sponsored ad email. Your eye naturally goes to this unit because of color and positioning.

If you want to add this to your inbox – sign up.

What this means for you as a marketer
– When you build your email template, make sure you are placing most important images in the top part of the template. Looking at my inbox, the emails that stand out in this layout are the ones with strong images with bright color.
– Make sure your From part of the message states the name of your company. This layout highlights who sent the email.
– Remember that your open rates are going to be affected. They probably already went up due to the change in December, but with this rollout, you may see your open rates inflated even further.

What’s next?
While Google says this is a test, I think this rollout is here to stay. Coming next – marketing messages delivered by drones?

Katya Constantine is a seasoned online marketer with over 11 years of experience. She has developed a uniquely comprehensive background in email and omni-channel marketing for large online brands. Most recently, she was at Expedia and Amazon, leading projects ranging from behavior-based programs to increasing customer acquisition and conversion with great results. Katya has successfully worked to bridge mobile, email, search and social channels to increase online performance at many large web properties and ecommerce startups. Presently, Katya is the CEO of DigiShopGirl Media. She is also a marketing mentor for technology startups via Entrepreneurs Roundtable Accelerator program and an active blogger/speaker on topics ranging from mobile email to effects of the visual web on online marketing. You can follow Katya on Twitter @digishopgirl